Address
72 Gameat AlDewal Alarabeya.
Giza, Egypt, 12411
Phone: +2-0237609655
Refund Policy
Last Updated: July 13, 2026
This Refund Policy explains the conditions under which refunds or service credits may be
granted for services provided by Guzour. By purchasing any of our services,
you agree to the terms outlined below.
1. General Policy
Refunds are not automatically available for all products or services. Eligibility for a refund
depends on the specific service purchased and the terms of the promotional offer, if any.
If a service is explicitly advertised with a money-back guarantee or refund offer at the time
of purchase, Guzour will honor that offer in accordance with its stated terms and conditions.
2. Services Eligible for Refund
Services are eligible for refunds only when the purchased plan or promotional offer explicitly
includes a refund or money-back guarantee.
Unless otherwise stated on the service page or during checkout, services should be considered
non-refundable.
3. Non-Refundable Services
The following products and services are non-refundable:
- VPS Hosting.
- Cloud Servers.
- Dedicated Servers (if offered).
- Domain registrations, renewals, and transfers.
- SSL Certificates.
- Software licenses.
- Setup and installation fees.
- Professional or custom services.
- Third-party products and services.
- Completed renewals.
4. Domain Services
Domain registration, renewal, transfer, redemption, and restoration fees cannot be refunded
once the order has been submitted to the domain registrar.
Domain availability is not guaranteed until registration has been successfully completed.
5. Refund Requests
Customers requesting a refund for an eligible service must submit a support ticket through
the client area within the applicable refund period stated for that service.
Guzour reserves the right to verify account ownership and review all refund requests before
approval.
6. Refund Method
Approved refunds are issued as account credit by default and may be used toward future
purchases or service renewals.
If the customer specifically requests a refund to the original payment method, Guzour may
process the refund using the original payment method whenever technically and legally possible.
Processing times depend on the payment provider and financial institution.
7. Service Suspension or Termination
Services suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
8. Chargebacks
Customers are encouraged to contact our support team before initiating a payment dispute or
chargeback.
Unauthorized chargebacks may result in immediate suspension or termination of services and
may affect eligibility for future services.
9. Policy Changes
Guzour reserves the right to update or modify this Refund Policy at any time. Any changes
become effective upon publication on our website.
10. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund,
please contact our support team .